Helpline volunteers

Somerset and Avon Rape and Sexual Abuse Support (SARSAS)

Name: Helpline volunteers
Organisation: Somerset and Avon Rape and Sexual Abuse Support (SARSAS)
Location: PO Box 2942, Bristol, Avon, BS1 9EU


SARSAS wants all women and girls to be free from the fear and experience of sexual violence.

We recognise that rape and sexual violence is a gendered crime, which is predominantly perpetrated by men against women and children. In response to this we are a women only service, exempt under the Sex Discrimination Act 1975.

This ethos underpins both what our service is and how it is run, it means that:
we are a service run by women for women
we listen to women's voices and we believe
we work in collaboration, are mutually supportive and reflective on our practice
we aim to promote an empowering culture both for our organisation's members and for the women who use our service
we ensure feminism guides our interactions with other organisations and services
we help women to name sexual violence
we encourage women that are part of SARSAS to be articulate, passionate and clear on what needs to be achieved.

We are looking for volunteers to provide support to people who have experienced rape and/or sexual abuse at any times in their lives. You will be required to answer calls on the SARSAS helpline providing emotional support and signposting information. The main helpline is a women only service. In April we will be launching an additional male service that will be optional for volunteers to be a part of.

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Organisation Description



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Cause / Interests

  • Victim Support

Types of Activity

  • Counselling

Skills and Qualifications


Female only.

Able to commit to 3 hours a week for at least 6 months.

Able to attend monthly group supervision session, additional training for the role, adhere to relevant SARSAS policies and procedures.

Travel expenses paid.

If you would like to find out further information about SARSAS and the Helpline role we are holding an information session on Thursday 20th August from 2 – 4 pm. Please e-mail to book a place.
Will require a criminal record check (DBS)
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We are looking for volunteers who are empathetic, non-judemental and non-discriminatory. Have good communication skills. Are reliable and have good time keeping skills.

Able to commit 3 hours a week for at least six months.

Full training provided.
You will be required to attend all initial 5 days training for the role:
• Monday 28th September (9.30 am – 4.30 pm)
• Tuesday 29th September (9.30 am – 4.30 pm)
• Wednesday 30th September (9.30 am – 4.30 pm)
• Thursday 8th October (9.30 am – 4.30 pm)
• Friday 9th October (9.30 am – 4.30 pm)

You will need to be able to commit to volunteering with SARSAS for at least 6 months, attend one 2-3 hour helpline shift per week and regular group supervision.

Opportunities for further training and expanding knowledge will be provided such as mindfulness training, court trips, meeting people from other organisations, conferences. There will also be opportunities to get involved in other SARSAS services including one to one support, our new male support service, and campaigning if desired. SARSAS will reimburse out of pocket expenses.
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Additional/Specific Suitabilities

Minimum Age: NA
Maximum Age: NA
Disabled Access: No
Wheelchair Access: No
Expenses: NA
Restrictions: Age/Gender Restrictions: None
Induction: NA
Insurance Cover: NA
Special Needs: NA
Offer: NA
Training: NA
Other: NA

Recruitment Method