Telephone Gateway Assessor

Sedgemoor Citizens Advice Bureau

Name: Telephone Gateway Assessor
Organisation: Sedgemoor Citizens Advice Bureau
Location: Bridgwater, Somerset, TA6 4RR, TA6 4RR
Type: Full Time


Gateway assessors help clients get the right help in the fastest time possible. They assess people’s needs, either face-to-face or over the phone, and identify the most appropriate course of action. That might be self-help information, referral to a specialist organisation or an appointment with a CAB adviser. As a gateway assessor you would:

greet clients and explain the gateway assessment process

explore the client’s problem(s) and situation

assess the risk/urgency of the client’s issue and their ability to deal with the problem themselves

identify the next step that needs to be taken

summarise the content of the interview for the client and explain what happens next

ensure clients know they can return if necessary

update the database, completing the gateway assessment screens.

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Organisation Description



  Mon Tue Wed Thurs Fri Sat Sun

Cause / Interests

  • Legal
  • Crisis Support
  • Crime

Types of Activity


Skills and Qualifications


Expenses, training and support are offered with this role.


Specific qualifications or experience are not required to train for the role. You need to:

be good at listening

have a good manner when talking to people

have basic computing skills

be open minded and non-judgmental

enjoy helping people.
Talking to others

Additional/Specific Suitabilities

Minimum Age: NA
Maximum Age: NA
Disabled Access: No
Wheelchair Access: No
Expenses: NA
Restrictions: Age/Gender Restrictions: None
Induction: NA
Insurance Cover: NA
Special Needs: NA
Offer: NA
Training: NA
Other: NA

Recruitment Method