Generalist Advisor

Citizens Advice Sedgemoor

Name: Generalist Advisor
Organisation: Citizens Advice Sedgemoor
Location: Royal Clarence House, High Street, Bridgwater, Somerset, TA6 3BH
Type: Part Time

Description

Being an adviser is a very varied role.

As an adviser you will:

Interview clients at drop-in sessions and appointments in the bureau, provide advice over the phone, via email and letter

Research information from the CAB electronic information system and other sources

Provide advice in explaining the potential choices and consequences that the client faces

Give practical help by writing letters, making phone calls, completing forms, doing calculations

Refer clients to other agencies if they are better placed to help

Create records of all clients’ cases

Help prevent future problems by identifying issues that affect a lot of clients

You don’t need any particular qualifications or experience to train as an Adviser. All sorts of people are CAB advisers.

You need to:
Be good at listening
Be able to work in a team
Be able to read and write English, and do basic maths
Be open–minded and non-judgemental
Enjoy helping people
Have basic IT skills (or be prepared to develop them)
Advisers don’t need to know it all! We provide all trainee advisers with a training programme that will give you the skills you need to deliver a high quality service to clients. Our up-to-the-minute electronic information system contains most of the information you will need when advising clients. You won’t be left alone after you are trained. There will always be a more experienced adviser, who will give you support, advice and guidance. All advisers are insured by CAB in case mistakes are made .Once you have qualified as a Generalist Adviser, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge

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Organisation Description

The Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems.

Our advice is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.


When

  Mon Tue Wed Thurs Fri Sat Sun
Morning
Afternoon
Evening

Cause / Interests

  • Crisis Support
  • Families
  • Poverty

Types of Activity

  • Administration
  • Advice, Information and Support

Skills and Qualifications

Requirements

Expenses, training and full support are offered with this role.


Benefits

You don’t need any particular qualifications or experience to train as an Adviser. All sorts of people are CAB advisers.

You need to:

Be good at listening

Be able to work in a team

Be able to read and write English, and do basic maths

Be open–minded and non-judgemental

Enjoy helping people

Have basic IT skills (or be prepared to develop them)

Advisers don’t need to know it all! We provide all trainee advisers with a training programme that will give you the skills you need to deliver a high quality service to clients.

Our up-to-the-minute electronic information system contains most of the information you will need when advising clients. You won’t be left alone after you are trained. There will always be a more experienced adviser, who will give you support, advice and guidance.

All advisers are insured by CAB in case mistakes are made. Once you have qualified as a Generalist Adviser, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledg
Talking to others
Listening

Additional/Specific Suitabilities

Minimum Age: NA
Maximum Age: NA
Disabled Access: No
Wheelchair Access: No
Expenses: Yes - travelling
Restrictions: NA
Induction: Yes
Insurance Cover: Yes - employers / public liability
Special Needs: NA
Offer: NA
Training: Yes
Other: NA

Recruitment Method

NA