Macmillan Information Centre

Yeovil District Hospital NHS Foundation Trust

Name: Macmillan Information Centre
Organisation: Yeovil District Hospital NHS Foundation Trust
Location: Higher Kingston, Yeovil, Somerset, BA21 4AT, Yeovil, Somerset, BA21 4AT
Type: Part Time

Description

The Information and Support Centre offers guidance and support to patients,
relatives and carers affected by cancer, providing a friendly drop-in service within the
hospital. Volunteers will offer information and assist in locating the most appropriate
information and contacts.
1. Display a helpful and friendly approach to patients, visitors, staff and
colleagues
2. Welcome visitors to the centre and put them at ease
3. Offer assistance regarding the information and help required
4. Listen to concerns and put people in touch with the help that they need
5. Access leaflets and computer based information
6. Contact professional services as appropriate eg Citizens Advice Bureau,
Clinical Nurse Specialists
7. Keep leaflet displays tidy and well stocked
8. Maintain appropriate records either manual or electronic
9. Accompany information stands sited in other parts of the hospital
10. Liaise with the Acute Oncology Nurse to visit appropriate in-patients
11. When no visitor or patient duties to attend to, assist with serving refreshments
and running errands to other areas of the hospital

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Organisation Description

NA


When

  Mon Tue Wed Thurs Fri Sat Sun
Morning
Afternoon
Evening

Cause / Interests

  • Health & Hospices
  • Medicine

Types of Activity

  • Administration
  • Advice, Information and Support

Skills and Qualifications

Requirements

Attend training and department updates as required

Listening
Talking to others


Benefits

Work with sensitivity and an understanding of the issues facing those working to
deliver health care within the Trust
2. Be conversant and comply with the content of the Volunteer Services Policy and
associated Code of Practice
3. Be aware of and adhere to all Trust policies and protocols highlighted by the
Ward/Department Manager as relevant to the volunteer placement
4. In the event of accidents, emergencies or untoward occurrences, respond as
directed by the Ward/Department lead.
Listening
Talking to others
Teamwork

Additional/Specific Suitabilities

Minimum Age: NA
Maximum Age: NA
Disabled Access: No
Wheelchair Access: No
Expenses: NA
Restrictions: Age/Gender Restrictions: None
Induction: NA
Insurance Cover: NA
Special Needs: NA
Offer: NA
Training: NA
Other: NA

Recruitment Method

NA