Digital Skills Support Volunteer

CSW Volunteers

Name: Digital Skills Support Volunteer
Organisation: CSW Volunteers
Location: Westfield Church, West Street, Bridgwater, Somerset, TA6 7EU
Type: Part Time
Volunteers required to commit for minimum for 3 hours per week - sessions run for 2.5 hours + time for setting up and packing away


We are not looking for IT experts - just those of you who have a good understanding and knowledge of IT and a willingness to help others who have less understanding and confidence.
Digital Link sessions offer non-judgemental, non-training support aimed at developing Digital Skills for individuals to become confident, safe and motivated to use IT necessary for their everyday lives.
We run a Digital Link session every weekday in various venues in Bridgwater, Burnham on Sea and Highbridge.
The sessions provide individual's the opportunity to access a FREE drop in session where they can access IT equipment and on hand support from volunteers in a relaxed, safe and friendly environment.
This role will include:
setting up equipment at the start and end of sessions
helping individuals create and use email accounts
support to access and use Somerset Homefinder and housing websites
helping to access and update Universal Credit account
supporting use of internet and accessing information
helping someone to set up Credit Union account
supporting to use online job sights, search for and applying for jobs online
being on hand to assist someone when they need help
Digital technology is now part of everyday life from ordering prescriptions, finding a new home or accommodation, online banking or shopping, job searching or using Universal Credit - which is why it is important that people with little or no IT confidence have free access to this service.

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Organisation Description

CSW Group is a not for profit social enterprise. We deliver a range of service nationally. We provide and deliver contracts that support businesses, young people, adults and families through key transition points in their lives.
CSW Volunteers is the volunteering "arm" of the organisation and achieved Investors in Volunteering (IiV) accreditation for 2nd time in May 2018. We recruit and support individuals into exciting and essential volunteering opportunities that support a broad range of our services.
We offer volunteering in a supportive and flexible environment. We give you access to a wide range of training opportunities which will help support the volunteering role you choose and will also enhance your own CV.
Your life skills, experience and motivation can make a difference to another individual. Volunteering gives you the opportunity to experience "The Feel Good Factor" boost your confidence, improve your employability and might even improve your mental and physical health. We can open up a world of new experiences through short term and longer term options.


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Cause / Interests

  • Community Health & Wellbeing
  • IT

Types of Activity

  • IT
  • Teaching, Training and Coaching

Skills and Qualifications


You don't need to be an IT expert - we are looking for someone with good it skills and knowlede and a passion for helping other.
You need to:
have empathy and be non judgmental
have good listening and communication skills
have good knowledge of IT and using the internet


You will be part of the Digital Link Volunteer team
you will gain skills in:
team work
talking and listening to others
Expand your skills with IT
Access to our online training hub with a variety of training modules for you to complete if you wish will enhance your CV
We will act as a reference contact for you after you have successfully volunteered with us for 6 month period.

Additional/Specific Suitabilities

Minimum Age: 18
Maximum Age: 100
Disabled Access: Yes
Wheelchair Access: Yes
Expenses: reimbursed
Restrictions: NA
Induction: 2 hour face to face induction session + trail session alongside member of volunteer team
Insurance Cover: yes
Special Needs: NA
Offer: NA
Training: provided via online learning hub and various other training relevant as identified
Other: NA

Recruitment Method

Application form, Interview, References, Taster session, Trial Period